Careers at Phillip Island Holiday Homes

At Phillip Island Holiday Homes (PIHH), we’re more than a short-term/holiday accommodation company, we’re a passionate team helping guests create memorable experiences while supporting property owners to maximise the potential of their homes. As a family-owned business with more than 25 years of experience, we manage over 320 holiday properties throughout Phillip Island and the Bass Coast region, welcoming tens of thousands of guests each year. Our success is built on strong relationships, exceptional service, and a genuine love for the region.

Working at PIHH means joining a fast-paced, collaborative environment where no two days are the same. Our team works across guest services, reservations, owner relations, cleaning coordination, maintenance, marketing, revenue management, and technology. We embrace innovation, encourage continuous learning, and support our people to develop new skills and take on meaningful responsibilities. Whether you’re helping a guest plan their perfect getaway or supporting property owners behind the scenes, your contribution makes a real difference.

We’re proud of the culture we’ve built, one based on respect, teamwork, accountability, and a shared commitment to delivering outstanding experiences. If you’re looking for a role where you can grow professionally, contribute to a successful business, and work with a team that genuinely values its people, we’d love to hear from you. Join us and help shape the future of holiday accommodation on Phillip Island.

Available Positions

Short-Term Rental Operations Agent

• Job Title: Short-Term Rental Operations Agent
• Location: Coburg VIC 3058 (office based)
• Salary: Approx $79k (including Super for full time)
• Hours of work:  38 hours + paid lunch breaks
• Commencement: Role available for immediate start.
• Roster:  Varying – but examples would be 9-5 Monday to Wednesday, 11-7 Thursday and Friday, or 9-5 Monday to Friday.  The role does also require the ability to work occasional rostered weekends.

About the Role

As a key member of our Operations team, you will help manage the day-to-day activities that keep our holiday rental business running smoothly.

You will work across bookings, guest communications, property operations, owner support, housekeeping coordination, and administrative tasks while using a range of systems and platforms.

Key Responsibilities

• Guest Relations: Answer guest questions, manage booking queries, and resolve real-time issues during short term rental stays.
• Cleaning & Maintenance: Liaise with cleaning contractors and tradespeople to assist with repairs, maintenance, etc.
• Booking Channel Management: Provide support and assistance for various channels including Airbnb, direct bookings, Booking.com, VRBO, etc.
• Owner Relations:  Provide customer service to property owners
• Work collaboratively: With the wider PIHH team to deliver outstanding service.

What We’re Looking For

We’re more interested in finding the right person than the perfect CV.

You’ll be someone who:

• Enjoys solving problems and finding practical solutions.
• Can manage multiple tasks and changing priorities.
• Learns new technology quickly and confidently.
• Takes initiative and enjoys working in a team environment.
• Remains calm and professional in a fast-paced setting.

Required Experience & Skills

Experience in the following areas is required:

• Communication: Clear and customer focused written and verbal skills.
• Software Knowledge: Experience using Microsoft Office (Outlook, Word, Excel, Teams) + Property management systems (PMS) would be valuable (desired but not required)
• Organisation: Strong multi-tasking skills to prioritise effectively.
• Problem Solving: Ability to stay calm and fix urgent issues quickly. 

Preferred Experience

Experience in one or more of the following areas is highly desirable:

• Short-Term Rental (STR) operations / Holiday accommodation management.
• Property management.
• Hotel reservations or front office operations.
• Customer service.
• Administration or coordination roles.

However, applicants with transferable skills and a willingness to learn are strongly encouraged to apply.

Ready To Apply?

If you’re organised, proactive, enjoy helping people, and want to be part of a business that values teamwork and great customer service, we’d love to hear from you. To be considered for the role simply complete the form below along with uploading your resume.

In the interests of transparency and courtesy we should note that only candidates who meet certain role requirements may receive formal responses.