Check-in is usually 2pm, but during busy periods like school holidays and Easter, check-in moves to 3pm.

Please contact us to check availability; additional fees may apply.

All properties provide doonas and pillows however most do not include linen and towels.

OPTIONAL LINEN means you will need to bring sheets (top sheet and bottom (fitted) sheet), pillowcases, towels, as these are not provided as part of the booking. 

Doonas with Doona covers and pillows, bathmats, hand towels and tea towels will be supplied. If you have prearranged the linen package to be included then this will be available at the home. 

We do have listings that include all linen. Please look for the “linen included” in the listing description. Please contact us within 7 days of your arrival should you require linen - charges apply.

Handwash is supplied however shampoo, conditioner and soap is not. Please bring your favourite items.

Most properties prohibit parties.

We want you to have an amazing and fun stay, and we're not here to be the fun police. However, we do need to mention a few important house rules to ensure everyone, including our neighbours, have a great experience.

The Bass Coast Council has a regulation for short-term rentals that states if two separate neighbours make a complaint about a single group, they can issue a fine of up to $1,600. We obviously don't want to have that conversation with you, or for you to have to pay that fine. So please, be mindful of noise, especially after 10 p.m. If we receive a complaint from a neighbour, we will have to evict the group immediately.

Also, please remember to treat the home with respect. Our cleaning team will do a full inspection after your stay. If they find any damages or if the home is left in a state that requires significant extra cleaning, you will be charged for the repair, replacement, and for the additional time our cleaners spend.

Maximum occupancy is specified in the listing details.

Planning a BBQ or get-together? No worries—just keep the noise down and be considerate of the neighbours. Keep in mind Victorian law limits overnight guests to the number of beds in the property.

Pet policies vary; please check listing information to confirm.

Child safety features vary; inquire about cribs, high chairs, and childproofing.

Instructions with access codes or key collection details are sent before arrival. Access to check-in information is also available in your Guidebook.

Yes, bookings through our website need a 50% deposit upfront. If you're booking through Airbnb, Booking.com or VRBO, deposit and cancellation policies differ—so check the terms when you book, as they can vary depending on the time of year.

Departure time is 10AM.

Late departures may be available subject to availability of the home for next arriving guests. Please contact us to check.

Contact us as soon as possible; extensions depend on availability.

Instructions for disposal are provided in your digital guidebook.

Early departure typically doesn't qualify for refunds.

Most homes provide off street parking. Full instructions are available in your Guidebook.

Complimentary high-speed Wi-Fi is available in the majority of our homes with login details provided via your Guidebook.

There is enough toilet paper to get you started, handwash is supplied but shampoos/conditioner soap is not. Please bring your favourite products!

Cooking utensils, cookware, and appliances are provided with many homes also including a coffee pod machine.

Most homes provide basic cooking items. Additional items are available for purchase at a number of stores on the island. Please check your digital guidebook for locations.

Local area information is provided in your digital guidebook.

Most properties with fireplaces include enough firewood to get you going. Need more? You can pick some up locally—check your digital guidebook for where to buy.

Just a heads-up: we don't supply firewood for firepits.

Smoking inside is against Victorian law, so it's strictly not allowed. Outside smoking is fine, but make sure you bin your cigarette butts properly and keep the area ash-free.

We understand accidents can happen and that things can break down. If something goes wrong during your stay, please send an email to info@pihh.com.au (preferably with photos) or give us a call straight away.

Most properties have TVs; streaming availability varies by property.

Bass Coast Shire Council bylaws state that any loud noise whatsoever is strictly prohibited during the following times:

• Monday to Thursday – before 7 am and after 10 pm

• Friday – before 7 am and after 11 pm

• Saturday and Public Holidays – before 9 am and after 11 pm

• Sunday – before 9 am and after 10 pm

Disturbance to neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.

Laundry facilities are listed in amenities; detergent may or may not be provided.

Cleaning during stay is not standard; extended stays may include mid-stay cleaning. Please contact us should you require an additional clean during your stay.

Contact us immediately; replacement fees may apply.

We take all major credit and debit cards except Diners Club.

Surcharges apply

Early departure typically doesn't qualify for refunds.

Yes, all bookings require a 50% deposit at time of booking. Please check the deposit and payment requirements on the booking platform or our website when making a booking as different times of year may vary.

Full payment is required 28 days prior to your arrival. Please check the booking platform where you made your booking for further information.